FAQs
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Ordering
Browse our extensive catalog of brands and products. Add your selected items to the quote basket/cart, then proceed to checkout to submit your inquiry.
A sales director will review your request and respond with an official quote, followed by a pro forma invoice. You may then complete your order by making payment against the invoice.
Make sure to respect our MOQ and MOA policies.
Not really, but sign up for an account to see wholesale prices and access each brand’s product catalog. Sign-up is completely free and takes less than a minute.
The Minimum Order Quantity (MOQ) per brand starts at $1000. However, for most brands, the MOQ is $1,500 or higher. You can find the specific MOQ for each brand in our MOQ/MOA Policy Page. You must also order each product according to its box quantity. Each item’s box quantity is different and is stated on the product page.
Box quantity refers to the number of units packed in one full inner box or carton by the manufacturer.
All brands must be ordered in full box quantities, for example 1 box, 2 boxes, and so on. Partial box orders are not accepted for wholesale purchases.
We do not restrict where you sell the products you purchase from us. However, we cannot provide documents such as LOA or brand authorization, which are issued only by the brand head office to official overseas distributors. We also do not disclose our supply chain documents. If such documents are required by Amazon, we kindly ask that you do not proceed with ordering from us.
Kindly note that LOA is not available for any other purpose as well.
The Minimum Order Amount (MOA) per brand starts at $1000. However, for most brands, the MOA is $1,500 or higher. You can find the specific MOA for each brand in our MOQ/MOA Policy Page.
Yes, you can mix and match brands freely or order from a single brand.
Whether you combine multiple brands in one order or shop one brand at a time, all inquiries must meet our wholesale Minimum Order Quantity / Minimum Order Amount (MOQ/MOA) policy. We only respond to queries that comply with this requirement.
No. Each product must be ordered in full boxes, based on the box quantity shown on its product page.
No, we do not provide Certificate of Free Sale (CFS) or Certificate of Analysis (COA).
These documents can only be issued by the official brand owner or manufacturer. As a wholesaler, we do not have the authority to generate or distribute them.
Orders above $5,000 qualify for additional discounts beyond the listed wholesale prices. The discount percentage depends on the brand and total order value.
For orders below this threshold, the prices shown on the website are final and cannot be negotiated.
To request an extra discount:
- Submit a quote order.
- Share the quote number with our team.
- We will confirm the additional discount percentage that applies.
Contact our sales team with your quote number once you have it submitted.
If you are unable to add products to your cart, it is usually due to one of the following reasons:
- Item unavailable or discontinued: Products marked as not available or discontinued are no longer open for purchase and cannot be added to the cart.
- Incomplete account information: Your account may be missing required details, such as a shipping address.
Please log in and review your details in your Account Details. Once your account is fully updated, you will be able to proceed with your order.
If the issue still persists, please contact us for further assistance.
To reorder a previous purchase, go to your Order History. In the Actions column, click the three dots and choose Reorder. The products will be placed in your cart and you will be redirected to the checkout page. Review the order details, then click Confirm order to place it.
We can’t tell you the exact expiry date because its a consistent in and out movement of products. All items we carry are supplied from the brand head office, which helps us assure freshness. Most products have expiry dates between 2 and 3 years. Please note that some items have a shorter shelf life from the manufacturer itself, such as face masks.
It is impossible to know the exact stock situation with the brand’s head office or distributor in advance. Stock changes constantly as we process orders, so there is no reliable way to confirm it beforehand.
We do not keep stock for most items. Instead, we source the freshest and latest versions directly from the brand’s head office or authorized distributor to ensure a longer shelf life. However, we do carry limited stock of popular fast-moving items. These are the items onsite, Ready Stock and can usually be shipped within 2 to 3 days after payment is received.
All orders for Korean cosmetics destined for the USA, Canada, and Latin/South America are shipped from our facility in Alabama, USA.
Certain international orders, including those for Europe, are shipped from our South Korean office.
You will receive a tracking number with every shipment so you can monitor your order from origin to destination.
Korean cosmetic orders usually take around 4 Days to 1 week
No. Discontinued or unavailable items cannot be ordered. If a product is marked as discontinued, it means the brand has permanently stopped manufacturing and distributing it. These items are no longer available for wholesale or retail purchase.
We’ve proudly supplied 100% authentic Korean cosmetics for over 7 years. We never compromise on product authenticity or freshness.
You can also check our reviews from customers across Google, Facebook, etc.
No, we operate as a wholesale supplier, not an official distributor.
Our products are sourced directly from brand headquarters or through authorized distributors in Korea, ensuring authenticity and reliable supply.
Operating as a wholesaler allows us to stay flexible and supply 100+ brands globally without being restricted to specific brands or territories.
No, we do not provide marketing support.
As a wholesale supplier, we are not the official brand owner and do not have access to brand marketing materials, which are typically provided directly by brands to their authorized distributors in specific regions.
Unfortunately, no. Most brands do not offer free samples for wholesale orders because samples are usually intended for their retail shops. If a brand includes samples in your order, we will ship them to you as received and we do not remove them.
If you are unable to find your desired brand or product, please contact us. We can help find that brand or product and list it on our website for you to order.
Yes, you can cancel your order until you have made the deposit and your order is not yet under processing. Once the deposit is made and the order is under processing or ready, you are unable to cancel or refund it.
Once your order is marked as processing, we’re unable to make changes or cancellations.
No, we do not offer customization or OEM services. As a wholesaler, we sell ready-made products from third-party brands and are not involved in manufacturing.
No, we do not provide product images, descriptions, or related content for listing on your website. To avoid copyright issues, we strongly recommend creating your own images and writing original content.
Sorry, we do not offer dropshipping. We recommend buying wholesale instead because it gives you better profit margins and faster delivery to your customers since the items are in your hands.
Shipping
Yes. We can provide manufacturer details for most Korean cosmetics brands. This information is shared only for valid orders that are processing, ready, or already shipped.
The following shipping methods are currently available for Korean cosmetics orders from USA:
- DHL
- FedEx/TNT
- EMS
- USPS
- UPS
- Door-to-door
- Local delivery
The shipping fee is calculated based on the actual weight of your order and is finalized once your items are packed and ready to ship.
Unfortunately, we are unable to provide the exact weight or final packing list before your order is packed.
Once your order is fully prepared and packed, we will provide the complete packing list along with the actual shipment weight.
Packing details such as box weight and dimensions are only available once the goods are fully packed and ready for shipment.
DHL, FedEx, TNT, UPS, and similar couriers usually take 3 to 5 days within USA and 3 to 10 days to most countries. EMS also takes around 3 to 10 days to more than 100 countries. If shipped by air, your parcel should usually arrive within nine working days unless it is held by customs. Sea shipping takes longer, usually between two weeks and one month or more.
Once your order is shipped out, you will be provided with your complete delivery tracking information with it you can keep a track of your package from time to time till it gets to your delivery, warehouse or forwarder address.
Yes, you have to pay the shipping fee. Our prices are EXW (Ex Works), which means the price covers the goods at our warehouse only. Shipping fees, VAT, and other costs are not included.
Our wholesale prices are based on EXW (Ex Works) terms, which means the price includes only the products at our warehouse. Shipping, handling, and related costs are not included and must be paid on final grand total stated on invoice.
However, we can assist with shipping through various couriers or freight forwarders, and you will pay the applicable shipping fees in addition.
Yes, we can deliver locally inside USA.
Yes, we can handle customs clearance and door-to-door delivery for shipments to Mexico.
However, we do not recommend shipping directly to Mexico due to strict customs requirements.
Instead, we arrange delivery through our partner cross-border forwarders. Your order is shipped to your forwarder’s State, who then does a door-to-door from the U.S. to Mexico.
To update your shipping or billing details on the invoice, simply contact our team via email or whatsapp for quicker response.
Once we get your request, we will revise your order details and issue a new invoice with the updated information.
We pack overseas shipments securely to help protect the goods during transit.
Aerosol products are pressurized items such as sprays or mists. They are not allowed on planes due to safety risks, so they must be shipped by sea only. Sea shipping is generally practical for large orders, otherwise the shipping fee could be too high.
Sorry, we do not offer free shipping. Shipping costs are based on the total weight of your order. However, we offer discounted shipping rates through our corporate accounts with major couriers such as DHL, FedEx, TNT, UPS, and EMS.
Yes, we ship to almost every country worldwide.
For China, customs regulations are very strict. We can arrange shipment to China, but the buyer is fully responsible for customs clearance, import approval, duties, taxes, and any related issues at destination.
You must contact us within five days of receiving your items. Claims submitted after this period will not be accepted. Sometimes products are renewed and packaging changes, or a product includes an additional gift item. Such cases are not treated as wrong items.
In the case of damaged items, you need to provide photos of the damaged items and the outer carton boxes. Damage caused during transit must usually be claimed directly from the courier, and we can assist with that as well. Minor damage such as pressed boxes or small scratches to product boxes will not be entertained because the products are still sellable.
In case of any dispute about products, payment, shipping, or anything else, you must contact us to report and discuss the dispute within 3 months of the transaction time. After that, all transactions are assumed to be settled.
Payments
The following payment options are currently available:
- Wire Transfer / Bank Transfer / TT / SWIFT Transfer
- Wise / Revolut / Remitly / Payoneer and other similar service providers
- Zelle / Chime Transfer
- Western Union
- Cryptocurrency ( Bitcoin, USDT, Monero, etc)
Note: You may use any payment service that can send funds directly to our bank account. Many countries offer services similar to Wise, Remitly, or Revolut.
We require a 100% deposit to start processing your order this is inclusive of shipping fee and all logistics cost. Please note that we will not dispatch the goods until 100% payment is made.
The customer must pay the transfer fee, while we only count the net amount we receive. Please make sure to remind your bank to transfer us the net amount and add charges to your own account.
You can reduce payment transfer fees by using one of the following option:
Option 1: Pledge System
Under our pledge system, you place a fixed amount with us as a guarantee. Future orders can then be processed without another deposit, and you only make one final payment when the goods are ready.
Option 2: Other Payment Methods
Other payment methods such as Cryptocurrency carry less transfer charges and its quick, we recommend you use this method only if you are already familiar with Bitcoin and other Cryptocurrencies.
In case of out-of-stock items or other issues where you need a refund, we strongly recommend keeping the funds as credit and using them for another order in the future. If you still want a refund, the transfer fee will be your responsibility. We will refund the exact amount we received, regardless of the net amount you receive after transfer charges by banks
We do not accept credit or debit card payments for wholesale orders. However, you can use third-party services such as Veem or Plastiq to transfer funds from your card to our bank account.
Please note: We are not affiliated with these services and are not responsible for their performance.
In case of any dispute about products, payment, shipping, or anything else, you must contact us to report and discuss the dispute within 3 months of the transaction time. After that, all transactions are assumed to be settled.
Yes, we accept Bitcoin payments from selected countries only, including Singapore, EU countries, Australia, USA, Latin/South America, Canada and New Zealand.
If Bitcoin is available for your country, you will receive Bitcoin payment instructions by email together with your invoice.
Customs
We handle customs for multiple countries through our shipping and courier partners.
Shipments via DHL, FedEx, UPS, TNT, and EMS are handled under DDU (Delivered Duty Unpaid) terms.
This means import duties, taxes, and customs clearance fees (if applicable) are the responsibility of the buyer in the destination country.
We do not offer DDP (Delivered Duty Paid) as a standard shipping option.
However, for selected countries, we provide door-to-door shipping solutions with customs handling included.
Yes, we provide door-to-door delivery with customs handling to the UAE through our courier partners.
This service is available for shipments from USA, offering a streamlined delivery process directly to your location.
No, we do not put any invoice inside the box or carton. Invoices are sent via email only.
- Invoice — Official invoice with billing, shipping, shipper, and consignee details.
- Packing List — Item breakdown, carton count, and total shipment weight.
- Certificate of Origin COO — Issued by the Korean Chamber of Commerce. USD 200 government fee per certificate.
- Manufacturer Information — Manufacturer name and address available for most brands.
No, our prices do not include any VAT.
All prices are based on EXW (Ex Works), meaning they exclude USA local VAT, your country’s VAT, shipping fees, and any additional costs.
As we operate internationally, we are not associated with VAT regulations in your destination country, and therefore we cannot include your local VAT in our pricing or invoices.
No. As a wholesaler, we do not provide documents or support required for product registration with local Food and Drug authorities in your country.
Product registration documents and regulatory support are usually provided directly by the brand’s head office to their official distributors in each country.
If you require registration support, we recommend contacting the brand directly.
Yes, we can include a product origin statement on the invoice upon request to meet Turkish customs requirements.
We can also provide a Certificate of Origin (COO) for most Korean brands, issued by the Korean Chamber of Commerce.
No, we are unable to provide Product Information Files (PIF).
PIF documents are typically issued directly by the brand to their official distributors in specific regions.
We provide Material Safety Data Sheets (MSDS) for selected products.
A little more help?
Our team can help with your questions.