Returns & Refunds Policy

At CosmeticPlanet LLC, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • You may return eligible items within 30 days of purchase for a full refund or exchange.
  • Items must be unused, unopened, and in their original packaging to be eligible for a return.
  • Proof of purchase (receipt or order confirmation) is required.
  • Certain items, such as final sale products, personal care items, and opened cosmetics, are non-returnable for hygiene and safety reasons.

How to Initiate a Return:

  1. Contact our Customer Support team at [insert contact information] to request a return authorization.
  2. Package the items securely, including proof of purchase.
  3. Ship the package to the address provided by our support team.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to an error on our part.

Exchanges

  • If you received a defective or incorrect item, please contact us immediately. We will provide instructions for an exchange or replacement at no additional cost.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact our support team within 48 hours of delivery with photos and a description of the issue.

Contact Us For any questions regarding returns and refunds, please reach out to our Customer Support team at info@cosmesticplanetllc.com.

We value your trust and strive to make your shopping experience with CosmeticPlanet LLC exceptional.