Shipping Policy

At CosmeticPlanet LLC, we are committed to providing you with a seamless and reliable shopping experience. Below is our shipping policy to help you understand how we handle order deliveries.

1. Processing Time

  • All orders are processed within 1-3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • If we experience a high volume of orders, processing times may be delayed. We will notify you promptly of any significant delays.

2. Shipping Rates & Delivery Estimates

  • Shipping costs are calculated and displayed at checkout based on the delivery location and selected shipping method.
  • Estimated delivery times:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-4 business days
    • International Shipping: 7-15 business days (varies by destination)
  • Please note that these are estimated delivery times and may vary due to external factors.

3. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
  • If you do not receive a tracking number, please contact us at sales@cosmeticplanetllc.com.

4. Shipping Restrictions

  • We currently ship to [list of countries or regions].
  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain items may be subject to shipping restrictions due to local regulations.

5. Customs, Duties, and Taxes

  • CosmeticPlanet LLC is not responsible for any customs fees, duties, or taxes imposed by your country.
  • All applicable fees are the responsibility of the customer.

6. Delayed or Lost Orders

  • While we strive for timely deliveries, delays may occur due to factors beyond our control (e.g., weather, customs clearance, carrier delays).
  • If your order is delayed or appears lost, please contact our support team for assistance.

7. Damaged or Incorrect Orders

  • If you receive a damaged or incorrect order, contact us within 48 hours of delivery with photos and a description of the issue.
  • We will arrange for a replacement or refund based on our Returns & Refunds Policy.

8. Contact Us

If you have any questions regarding shipping or need assistance with your order, please reach out to us at sales@cosmeticplanetllc.com.

We appreciate your trust in CosmeticPlanet LLC and look forward to serving you!